FAQ

Shipping and returns /Order Processing

 

Orders are not processed on weekends and holidays. Products ship within 1-3 business days.  During Sales/promotions, processing times may take up to 7 business days for orders to process.  Processing times for pre preorder wigs and custom wig orders can take up to 25 business days. Once orders have shipped, delivery of package will be made within 2-3 business days. All packages are shipped USPS. 

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at royalextensionz@gmail.com 

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

 

ABSOLUTELY NO REFUNDS!!!!! 

Yes, you can make an exchange within SEVEN (7) DAYS. The Royal Extensionz wrapper MUST NOT BE BROEN. The hair MUST NOT be unwrapped, unclimbed, not brushed, no fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.

 

Return shipping address: 

3659 Lorna rd. suite 145

Hoover, AL 35216 

 

Please attach a note inside your package including your order number and reason for exchange

You are responsible for all exchange shipping costs and we recommend that you send your return with a tracking number because Royal Extensionz will not be responsible for lost returns. We recommend that you use USPS to send your return.

Our Business Hours Are Monday-Friday 10AM-6Pm, Saturday 9am-5pm CENTRAL TIME

 

 

Hair care tips 

• Will Brazilian hair match the texture of African American hair?

Yes, because the hair is also ethnic it blends well with African American hair. See it here blended on a client:

• What does the term “wefted” mean?

Wefted hair is hair used for weaving. It is sewn or bonded (with special bonding glue) into a track/braid ready for the weaving process. A weft looks like a curtain or hair stitched together along the top.

• Can the weft be cut?

Yes. Our wefts are reinforced and made by a machine. They can be cut without unraveling. We do not suggest cutting our weft. 

• Does this hair shed?

Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.

 

• How much hair do I need?

We suggest Length 14-16"Inches - You will need 2 bundles or more. Lengths 18-24", You will need 3 bundles or more. Lengths 26-30", You will need. 4 bundles or more, and 30"-Up"-5 bundles or more are needed. 

 

•How much does each bundle weight?

Each bundle is weighted between 3.2-3.5oz.

•Will each weft be the same length?

Virgin Hair is first weighted 3.2-3.5oz and hand sewed on a weft, so the wefts will be different between each bundle.

 

• Does the hair appear natural?

Very! The wind could blow; someone could touch your hair, swim, sauna, and spa. It is incredible and the hair is as light as a feather, no one will even know you have hair extensions.

• Can I color this hair?

Yes, this is 100% virgin human hair that is not processed in any way. So you can color the hair, once virgin hair is treated in any way, it is no longer virgin, and therefore we recommend that you color or process your Brazilian hair by a professional.

 

•Is #613 Platinum Blonde Hair High Maintenance? 

Yes, Anytime you bleach hair to #613 Platinum Blonde that hair will be fragile and easier to break off due to the hair bonds being broken. Platinum Blonde Hair will require daily hydrating of Argan Oil and Washed Weekly with some Hydrating Shampoo and Conditioner. 

• What type of hair care products should I use?

 Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.

• Do I have to do anything special in the morning?

We advise that you comb your hair every morning. Gently brush your hair from the ends towards your scalp. Starting from the ends keeps the pressure off the weft area and is a good way to maintain the longevity of the extensions.

• Do I have to do anything special at night?

You must NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair that makes it very difficult to keep the hair the way you want. Just make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.

 

• Is there maintenance involved with the up keep of this hair?

Yes schedule your re-attachment service appointments every 3-6 weeks.

• Can I go swimming?

You may go swimming in pools and hot tubs. We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming. Add a spray in conditioner after swimming.

• How often can I wash my hair?

As often as you like.

• How long does the hair last?

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it and it will last longer. Depending on maintenance, hair will last 6 months to a year.

• What is the definition of Virgin & Remy?

“Virgin” meaning guaranteed to be unprocessed, free of any hair color or chemicals; retaining all cuticles in its original healthy state.
“Remy” meaning all cuticles of the hair are guaranteed to be in the same direction.
This means no more hair tangling problems. 

 ***Virgin Hair is the most luxurious hair extension on the market. Each bundle can vary slightly in texture and wave pattern since it comes from different donors. NO two bundles are exactly the same.***

• Caring for Virgin Hair is no different from caring for your natural hair. Our Virgin Hair is the closest you will find to your natural hair.

 

Here are just a few tips on daily care to keep your hair weave looking healthy, manageable and re-usable.

 

• Styling Tools: It's very important to use a wide tooth or paddle back brush using gentle strokes, when washing and or styling the hair. Small tooth and retail combs can snag the hair which can cause unwanted shedding.

 

• Before Going to Bed: Gently brush hair to remove all tangles. Braid your hair into a couple of big braids, wrap your hair, or tie your hair into a ponytail or bun. Sleeping in a satin scarf is also beneficial.

 

• Washing Your Hair: Keeping your hair extension clean is very important to making them last longer. Before washing your hair extensions: Brush your hair and remove all tangles and knots. Then wet a small portion of hair at the time and use a good detangling shampoo, and a rich moisturizer. Distribute shampoo and conditioner evenly throughout the hair. Always wash my hair going in a downward motion. Apply a deep moisturizing conditioner to your extensions.
After washing and conditioning your hair, apply a good leave -in conditioning product, this always helps to keep your hair super soft and moist.

 

• Wavy & Curly Hair: If you have wavy or curly textured hair extensions and plan to wear the hair wavy or curly you need to apply a curl defining/curl control cream while the hair is wet. This way it will stop the hair from frizzing and lock in the wave or curl in the hair. 

 

 You can basically do anything with it; curl, color, brush, comb, and flat iron it to any style just like your natural hair. If you are not familiar with coloring hair please take you extensions to a professional colorist!!!

Most Importantly Have Fun In Your Extensions, Because You Deserve It!